How to Implement New Fleet Technology in Your Organization

Jul 5, 2018

New GSE fleet technology is exciting. It increases efficiency and many of its new features enhance operations including increased visibility, real time alerts and enhanced monitoring abilities.

However, with transitioning to any new technology, change can be scary.

We’ve created a guide to help make implementing your new GSE fleet technology easier.

Create processes (HR, maintenance, operations)

With new features offered in fleet technology that weren’t before, new circumstances for situations arise. For example, new GSE fleet technology enables you to monitor operator behavior and safety. This new insight may require amends to existing HR policies regarding appropriate actions and disciplinary actions for operator behavior. On a more positive note, this might bring forward many opportunities to recognize and award operators for their safe driving behavior too.

The maintenance required for the upkeep of your new fleet technology should also be taken into consideration. If you opt for a Ground Service Equipment provider that provides pre-packaged maintenance plans, this may not apply to you. Anticipating upcoming maintenance is important – you will need to establish who oversees the maintenance schedule and the logistics behind it.

Along with all the positives that come with new GSE fleet technology, taking into consideration the policy updates that may be required can save you from future headaches. Being proactive is always better than being reactive.


Develop a comprehensive training program before implementing your new GSE fleet technology. Identify what features are different than your current technology and areas that may be difficult for new users to understand. Having your team feel fully confident and comfortable operating your fleet technology is crucial to implementation success.  You may even wish to create your own user manual unique to your company.

Communicating the benefits of the new GSE fleet technology before and during the training can create excitement and a sense of ease within your team. It can also heighten the willingness to learn.

It is important to identify a contact person for when your employees or colleagues have questions about the new fleet technology while on the job. You may wish to designate “super users” on your team who are well-versed in operating the new fleet technology.


There are many factors to consider leading up to the implementation day.

Risk Management

Mitigating risks early is essential in any form of change management. Looking closely at how your new fleet management system fits into the larger piece of your operations gives you an opportunity to identify risks. For example, is the new fleet management system compatible with other software used in your operations? You may identify areas where other technology needs to be updated.

Chain of Communication

With real-time updates available through modern fleet management systems, establish a chain of communication for events that require immediate action. This way, there is no confusion or wasted time in the moment they occur.

Roles & Responsibilities

Since modern fleet management systems provide a bird’s eye view of operations, you may want to establish role limitations for your team’s members. For example, you may want more senior level team members to have additional permissons and access to more information than junior level team members.


On implementation day, plan out the transition with your Ground Service Equipment provider so you don’t experience disruptions in your environment. Choosing a time where you provide a lower volume of service may be ideal. Discuss how you can transfer or archive any data needed from your past operations.

Business efficiency

Along with all the proactive measures, don’t forget to reap the benefits of your newly implemented fleet management system while its running!

With the enhanced captured data history for review and reporting, you may note trends in your operations previously unnoticed. This improved big picture view gives you more insight for business decisions.

Now that you’re fully prepared and know what to expect when implementing new fleet management technology, choose a quality Ground Service Equipment provider to partner with. When choosing a Ground Service Equipment provider, always look for quality in both products and service.

Avro GSE supplies advanced GSE equipment in North America with a special emphasis on Canada where our company has a long-standing presence and heritage.

We have strategically selected partners that offer the highest quality aviation GSE equipment in terms of performance, durability, and serviceability to maximize its availability, operational efficiency, and ROI.

We provide GSE equipment service that is proactive, cost effective and designed for rapid problem response and resolution.

Our Avro Tracker fleet management system provides a truly proactive approach for maintaining your aircraft support equipment and extending the useful life of your GSE. This exciting new technology enables monitoring, tracking, maintaining and controlling equipment to reduce cost, improve efficiency and ensure safety. The Avro Tracker can be used to enhance an existing fleet or maximize the ROI of new GSE.