Privacy Policy

The personal data of users that are collected and processed through:

• https://avrogse.com

Will be under the responsibility and in charge of:

• Avro GSE
• Email: info@avrogse.com
• Phone: +1 833 220 2810

By using the Avro GSE website, you expressly consent to the collection, use, and processing of your personal information in accordance with the terms set forth in this Privacy Policy. This consent is voluntarily given when you take any of the following actions:

• When you visit and browse our website, which may involve the automatic collection of certain technical and browsing data.
• When you request our catalog, quotes, or provide information through any of the contact forms available on the website.
• When you voluntarily subscribe to our newsletter to receive news, promotions, or other information related to our products and services.
• When you communicate directly with us through our contact information, whether by email, telephone, or other means provided on the site.

The consent you provide constitutes a valid legal basis for the processing of your personal data, in accordance with the personal data protection laws applicable in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable regulations in the United States, such as the California Consumer Privacy Act (CCPA), where applicable. By providing your information through any of the above activities, you acknowledge that you have been informed of Avro GSE’s privacy practices and agree that your information may be collected and used for the purposes set out in this policy.

Avro GSE may collect various types of personal data and technical information when you interact with our website or communicate with us through available means. The collection of this data occurs when you engage in any of the activities described in this policy, including visiting the website, requesting a catalog or quote, completing contact forms, subscribing to the newsletter, or contacting us directly. The types of data we may collect include, but are not limited to, the following:

3.1. Personal data provided voluntarily: When you fill out a form on the website, request information, subscribe to our newsletter, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Title or role within your organization
• Company or organization name
• Country or region
• Information contained in your message or inquiry

3.2. Contact information: When you provide us with information through forms or direct communications, we may collect and store your contact information, such as:

• Name
• Email address
• Business or personal phone number
• Company or organization name

3.3. Data collected automatically by the website: When you access and browse our website, certain technical information is automatically collected through cookies, server logs, and similar technologies, such as:

• IP address
• Browser type and version
• Operating system
• Date and time of access
• Pages visited and duration of visit
• Referring URL (site from which you accessed)
• Data about navigation errors or system failures

3.4. Analytical and browsing behavior data: We use analytics tools to collect information about how you interact with our website, which may include:

• Frequency of visits
• Interactions with specific elements of the site (clicks, scrolling, forms completed)
• Browsing flow between pages
• Loading times and site performance metrics

The personal data provided by our users through our website will be kept for the time necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user or client stops using our services, unsubscribes from our newsletter or requests the deletion of their data. Avro GSE may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Avro GSE may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

Avro GSE collects and uses users’ personal data and technical information for specific, legitimate, and clearly defined purposes, within the framework of interactions carried out through the website and other communication channels. The purposes of collection vary depending on the type of information obtained, as follows:

5.1. Personal data provided voluntarily: The data you provide through contact forms, catalog or quote requests, newsletter subscriptions, or direct communications are used to:

• Respond to your requests, inquiries, and messages.
• Send you the requested catalog or information related to our products and services.
• Manage the business or professional relationship with your organization.
• Send you informational and commercial communications about Avro GSE products, updates, or events.
• Incorporate and manage your contact information within our customer relationship management (CRM) systems, specifically HubSpot. This information may be used later to identify interests and direct relevant advertisements to you through advertising platforms.

5.2. Contact information: Contact information, such as name, email address, and phone number, is processed for the purpose of:

• Establish and maintain effective communication with you or your organization.
• Follow up on requests for information or quotes.
• Record your data in our CRM (HubSpot) to facilitate future commercial or technical interactions.
• Send personalized advertisements or advertising content related to your demonstrated interest in our products or services.

5.3. Data collected automatically by the website: Technical information obtained automatically when browsing the website is used to:

• Ensure the proper and secure functioning of the website.
• Detect and prevent security incidents, unauthorized access, or technical errors.
• Adapt the content of the site to the characteristics of the user’s browser and device.
• Perform internal technical evaluations of the site’s performance.

5.4. Analytical and browsing behavior data: The analytical data collected through analysis tools is processed for the following purposes:

• To understand how users interact with the website.
• Evaluate the effectiveness of published content and our recruitment strategies.
• Optimize the structure, navigation, and content of the site to improve the user experience.
• Support strategic marketing and digital design decisions.

All data collected is treated confidentially and for the sole purpose of facilitating, improving, and personalizing your experience with Avro GSE, both in direct interaction and in the subsequent digital experience.

Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.

6.1. Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include website hosting, CRM services (HubSpot), advertising services, email delivery, and data analysis (HubSpot, Google Analytics, Microsoft Clarity, Sourcebuster).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

6.2. CRM services: we use HubSpot services as a customer relationship management (CRM) system. All contact details and other information voluntarily provided by users through the website, including contact forms, requests for information, newsletter subscriptions or direct communications, are shared with our HubSpot account for storage, organization and further processing. This transfer is intended to enable Avro GSE to conduct targeted advertising campaigns and personalized communications based on users’ demonstrated interest in our products and services. We ensure that any transfer of data to third parties is carried out under contractual conditions that guarantee an adequate level of protection and confidentiality of the information shared.

6.3. Communications and Third Party Providers: By providing your email address through our website and contact information, you consent to our use of your contact information to send you electronic communications that may include special content related to our services. You will have the option to opt out of receiving these communications at any time by using the “unsubscribe” feature included in each email or by sending us a request through our contact information.

6.4. Analytics, tracking and tracing technologies and other similar technologies: Avro GSE uses analytics, tracking and monitoring technologies such as Google Analytics, Microsoft Clarity, HubSpot, Sourcebuster and similar tools to understand how users interact with our website, improve our services and personalize the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimize the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy.

6.5. Business Transfers. In the event Avro GSE creates, merges with, or is acquired by another entity, your information will likely be transferred. Avro GSE will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy. 6.6. Protection of Avro GSE and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Avro GSE, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

In the event of a security breach that compromises the confidentiality of the personal data of our users, Avro GSE undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data. 

Avro GSE may transfer users’ personal data outside their country of origin due to the use of hosting, storage, and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website. Although Avro GSE is based in Canada, the technological infrastructure used may involve the storage or processing of data in jurisdictions with data protection laws that differ from those in Canada or your country of origin.

Avro GSE is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Avro GSE’s services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Avro GSE undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Avro GSE strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
• Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
• Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
• Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be attended and answered within a reasonable period of time.

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Avro GSE collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Avro GSE does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Avro GSE is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

Avro GSE

Phone: +1 833 220 2810

Email: info@avrogse.com